Support
At ArkrA Security, we don’t just sell hardware — we help you successfully live your Invisible Digital Life. Our dedicated support team is ready to assist every INVIZD owner.
Quick Help Resources
• Written quick-start guide included with every box
• Step-by-step setup instructions in the INVIZD iOS app
• Troubleshooting tips for common questions
Common Issues
• Setup or connection problems? Make sure your phone is on the same local network during initial setup, then switch to the encrypted tunnel for remote access.
• Biometric access issues? Use the secure recovery process with your included encrypted backup disk.
• Need to add more users? Contact support for guidance on license upgrades.
Contact Options
Email
support@arkrasecurity.com
Typical response: Within 24 hours (faster for active customers)
Phone
TBD
Monday–Friday, 9 AM – 5 PM MST
Live Chat
Available during business hours directly on the website (secured by our own system)
Additional Resources
• Official Knowledge Base (coming soon)
• Invite-only secure user forum for INVIZD owners
• Technical deep-dive at
Arkratechnologies.com
Warranty & Returns
• 1-year limited hardware warranty
• 30-day money-back guarantee
• Prompt replacement for defective units
Own Your Data. Trust What You Control.
We stand behind every INVIZD Box we build. If you need help securing your private digital life, we’re only one message away.
